Adding unlimited data to Xfinity Internet with own modem

I am having an issue where when I click on the link to add Unlimited Data to my gigabit internet service from Xfinity (with my own modem) I receive an error message.

Can someone from Xfinity assist me in adding unlimited data to my Xfinity Internet account?

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32K Messages

5 years ago

@kat050586

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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Greetings, @kat050586! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to get the Unlimited Data plan added to your account. I can certainly look into this to make sure it's been added! Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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Customer Service

kat050586

Adding unlimited data to Xfinity Internet with own modem

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XfinityMichaelC

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