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Adding unlimited data to Xfinity Internet with own modem

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New Poster

Adding unlimited data to Xfinity Internet with own modem

I am having an issue where when I click on the link to add Unlimited Data to my gigabit internet service from Xfinity (with my own modem) I receive an error message.

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Can someone from Xfinity assist me in adding unlimited data to my Xfinity Internet account?

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Expert

Re: Adding unlimited data to Xfinity Internet with own modem

@kat050586 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Adding unlimited data to Xfinity Internet with own modem

Greetings, @kat050586! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to get the Unlimited Data plan added to your account. I can certainly look into this to make sure it's been added! Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!