New Poster
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1 Message
Activated Coupon to rent movie and still can’t rent movie
Hello! After signing in, I have activated the coupon, to rent a movie. Then I go to rent a movie and it says I must make a payment. I am on auto-pay and my balance isn't due for another 2 weeks. No past due. How can I rent a movie using the coupon? I have signed in multiple times, it is just looping...this coupon expires very soon..l. I see I have 3 other coupons that expired because of this same issue. Getting frustrated..
XfinityMarcos
Official Employee
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2.4K Messages
4 years ago
Hello, @dlissa, I'm a huge movie buff and there's nothing better than a free movie lol, so I totally get where you're coming from. I can definitely help with your coupon issue. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".
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