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Account closed but no receipt

Eiw0
New Poster

Account closed but no receipt

I closed my xfinity account and returned all the equipment in store on 02/22/2021. After scanning the returned equipment, the service rep said he is not able to provide receipt but he had "annotated" the account for closing. Is this standard procedure?
I am cancelling my account within the 30 day grace period which ends on 02/25/21 so I want to make sure the cancellation is finalized.
ComcastRayana
Official Employee

Re: Account closed but no receipt

Hello, @Eiw0. I am sorry to hear that you needed to cancel your account. We appreciate that you tried out our service are glad to help to ensure everything is taken care of so you don't have to wonder or worry. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."


I am an Official Comcast Employee.
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