I received a letter dated July 13 saying my account number will change on August 13. I doesn't appear this has happened. Can you advise what is the status on this?
Who was the letter from? Are you sure it wasn't spam or phishing?
Hello @dchast4986, thanks for reaching out to us through our Forums page. We appreciate you being a customer with us and I would love to further look into this account number change for you. Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".