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Account Cancellation - Comcast Did Not Process

Cirrusschneider
New Poster

Account Cancellation - Comcast Did Not Process

Running out of places to try and get this done, so I'm trying here. I called in on February 4th to cancel my Xfinity account, effective immediately, and received a ticket number for the cancellation.

 

This morning, February 8th at 12:12 AM Eastern, I recevied an email saying I have a new bill due 2/27/2021 when my account should be cancelled.

 

What can be done to resolve this?

ComcastStephani
Official Employee

Re: Account Cancellation - Comcast Did Not Process

Hello there, @Cirrusschneider! We want to ensure your account request is processed correctly for you and look into the charges with you further to ensure the billing dates align with your disconnect date. Sometimes the statements print prior to the disconnect date automatically, but once the account is fully disconnected, the account will be automatically adjusted based on the disconnected date. This is due to us billing in advance. I know seeing additional charges can definitely be worrisome. Let's take a look. Please send a Private Message with your full name and address by selecting my username and then selecting Send Message, so I may further review with you! Thank you! 


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