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Access Not Authorized

SpraggsEverett
New Poster

Access Not Authorized

I have an XB7 modem and when I try to log in through the app to complete my setup process it says “Access Not Authorized”. I was on the phone with customer service three times and still no help was giving.
ComcastJosephB
Official Employee

Re: Access Not Authorized

Hello, @SpraggsEverett, I'm very sorry for the unexpected trouble getting your XB7 activated. We have a dedicated team that can follow up and make sure we take the right actions to help. When you have a chance please send a private message with your name and service address so we can take a closer look. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3b1QZBh


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