I have contacted Xfinity customer care 4 times, the first in early January. I am requesting a replacemnt set box to upgrade to 4K service. One which is adverrtised as being a free upgrade. Each of the four times I have chatted or spoken with representatives, I was assured a box was being sent, that has not happened. My last enocunter was yesterday (2/5/21) and, again, I was told a box was on the way. I really have no reason as yet to believe that will happen given the track record so far. For someone paying approximately $250 a month with Comcast I expected better service.
Hello, chrenkag! Thank you so much for reaching out to us over our Community Forums. We would be more than happy to look into your concerns regarding the 4K DVR TV box you have requested. To get starting, please send me a Private Message with your first and last name. Thank you!
To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side.