Hi, @Johnscarberry20! We appreciate you greatly for reaching out to Comcast for help with the internet service concern over our forums page. Thank you for your time and patience! I am sorry to learn that you have had this experience for over 3 weeks now. As a customer myself with kids doing online schooling and working from home, I understand the frustration that this can cause. We will do all that we can to rectify this experience in a timely manner. To research this further, would you mind clicking on my handle “ComcastGabe” and sending me a private message with your first/last name and full address.