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3 weeks with internet being "serviced"

Johnscarberry20
New Poster

3 weeks with internet being "serviced"

The main reason we went thru Xfinity for internet was due to how great the service and reviews locally we received. We have 3 kids using it for Virtual School, but Xfinity has been "servicing the lines" and "upgrading the lines" for 3 weeks now. It's only during their school hours and it's getting frustrating. How long can we expect this and how much more class will my kids have to miss due to this? We received no notification or heads up as to the outage, just every single day when our kids try to get on their meetings, they can not log on and our Router is flashing red, AGAIN. We have been told for a week now that "today should be the last day" but no one can tell us how much longer for sure or offer some form of a solution. We are just this side of terminating our service with Xfinity and going with Frontier.
ComcastGabe
Official Employee

Re: 3 weeks with internet being "serviced"

Hi, @Johnscarberry20! We appreciate you greatly for reaching out to Comcast for help with the internet service concern over our forums page. Thank you for your time and patience! I am sorry to learn that you have had this experience for over 3 weeks now. As a customer myself with kids doing online schooling and working from home, I understand the frustration that this can cause. We will do all that we can to rectify this experience in a timely manner. To research this further, would you mind clicking on my handle “ComcastGabe” and sending me a private message with your first/last name and full address.


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