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3 tickets, 4 hours on the phone, 0 resolution

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New Poster

3 tickets, 4 hours on the phone, 0 resolution

I am having an issue with my streaming capabilities. Everytime I try to access content it is saying I am not subscribed to any channels. This is not true due to my cable box working, and my 135$ a month I am paying. After 3 tickets and 4 hours on the phone no resolve. Has anyone else experience a “you need a subscription to this channel” message. For literally every channel.
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Diamond Problem Solver

Re: 3 tickets, 4 hours on the phone, 0 resolution

It’s a known issue, check other threads throughout these forums

I am a Retired Official Comcast Employee
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