3.5 months but i havent receieved $150 visa gift card

[cakarhadi]

Hello,

so on 8/31/2020 i changed my plan to 1000mbps and also im with xfinity for 5 years anyway agent rosaline told me i will get a visa gift card and i saved the chat for a proof, well she said i will get gift card withing 14 days if im eligible and finally i get response that im eligible so they said i need to call xfinity rewards center hotline number so next day i called them and they gave me a ticket number than nothing happened so i contacted an agent again and he said i need to wait 4 weeks from today (2.5 months ago) so i waited 4 weeks then after 4 weeks i contacted again and he said i need to wait 30 days to get it and again i waited and other i get angry so when i talked with agent next time he said dont worry its our promise to you, you got me man i will help you (he disconnect the chat) well its 11/12/2020, 30 minutes ago i talked with agent again he said i have to call hotline again then he will give me a new ticket number and i will get it so if nothing happens again good bye xfinity 5 years of experience.. 

[Again]

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@cakarhadi wrote:

Hello,

so on 8/31/2020 i changed my plan to 1000mbps and also im with xfinity for 5 years anyway agent rosaline told me i will get a visa gift card and i saved the chat for a proof, well she said i will get gift card withing 14 days if im eligible and finally i get response that im eligible so they said i need to call xfinity rewards center hotline number so next day i called them and they gave me a ticket number than nothing happened so i contacted an agent again and he said i need to wait 4 weeks from today (2.5 months ago) so i waited 4 weeks then after 4 weeks i contacted again and he said i need to wait 30 days to get it and again i waited and other i get angry so when i talked with agent next time he said dont worry its our promise to you, you got me man i will help you (he disconnect the chat) well its 11/12/2020, 30 minutes ago i talked with agent again he said i have to call hotline again then he will give me a new ticket number and i will get it so if nothing happens again good bye xfinity 5 years of experience.. 

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Please keep in mind if you are qualified for a Visa gift card, you must:

• Sign up for a qualifying plan

• Have services installed within 30 days of order date

• Accept the 24-month agreement

• Maintain minimum level of services with no outstanding balances for at least 90 days from service   installation (No upgrading or downgrading services)

• Also, account must be in good payment standing   (NO LATE PAYMENTS)

Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.

You can check your status here: https://www.xfinityrewardcenter.com

[cakarhadi]

Well you are a expert right so imagine, someone saying give me 30 dollars more and i will give you a 150 dollar in 14 days and you trust him and gave a 30 dollars then you figure out you have to wait 24 weeks to get it ? will you be happy or angry ? that means you have to pay 6 months 30 dollar more. which equals to $180 i mean if she said at the begging you have to wait 24 weeks to get the gift card (not 14 days) i will be ok i will wait it i was going to change my data to 600mbps to 2000mbps now i have to stuck with 1000mbps to get $150 gift card...