3.5 months but i havent receieved $150 visa gift card

Well you are a expert right so imagine, someone saying give me 30 dollars more and i will give you a 150 dollar in 14 days and you trust him and gave a 30 dollars then you figure out you have to wait 24 weeks to get it ? will you be happy or angry ? that means you have to pay 6 months 30 dollar more. which equals to $180 i mean if she said at the begging you have to wait 24 weeks to get the gift card (not 14 days) i will be ok i will wait it i was going to change my data to 600mbps to 2000mbps now i have to stuck with 1000mbps to get $150 gift card...

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@cakarhadi wrote:

Hello,

so on 8/31/2020 i changed my plan to 1000mbps and also im with xfinity for 5 years anyway agent rosaline told me i will get a visa gift card and i saved the chat for a proof, well she said i will get gift card withing 14 days if im eligible and finally i get response that im eligible so they said i need to call xfinity rewards center hotline number so next day i called them and they gave me a ticket number than nothing happened so i contacted an agent again and he said i need to wait 4 weeks from today (2.5 months ago) so i waited 4 weeks then after 4 weeks i contacted again and he said i need to wait 30 days to get it and again i waited and other i get angry so when i talked with agent next time he said dont worry its our promise to you, you got me man i will help you (he disconnect the chat) well its 11/12/2020, 30 minutes ago i talked with agent again he said i have to call hotline again then he will give me a new ticket number and i will get it so if nothing happens again good bye xfinity 5 years of experience.. 

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