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why increase bill IF I signed 2 year contract

nanmag
New Poster

why increase bill IF I signed 2 year contract

I don't understand why the bill can be raised after just signing another 2 year agreement that I can't get out of without penalty YET comcast/xfinity can raise prices. Other companies do NOT do that, they give you a price and possibly adjust service up or down and that is your price for that time period. IF price goes up, then why am I held to 2 years.  the person NEVER told me it could go up or for what reasons. a rip off

Again
Expert

Re: why increase bill IF I signed 2 year contract


@nanmag wrote:

I don't understand why the bill can be raised after just signing another 2 year agreement that I can't get out of without penalty YET comcast/xfinity can raise prices. Other companies do NOT do that, they give you a price and possibly adjust service up or down and that is your price for that time period. IF price goes up, then why am I held to 2 years.  the person NEVER told me it could go up or for what reasons. a rip off


Your package plan shouldn't increase, but equipment fees, taxes, and surcharges are not included in your plan unless specifically stated in your contract so are subect to increases.


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baz123
Regular Contributor

Re: why increase bill IF I signed 2 year contract

Read the fine print.  It is a rip-off.  Comcast cannot increase the price of the cable/internet pkg. in your agreement.  However, they CAN change or remove channels from your pkg. without compensation, then add them to a higher tier or another pkg. which requires an additional fee.  They can also add or increase various miscellaneous charges for broadcast rights, equipment & tech., sports, etc.  They just hope you won't notice.

I believe customers are able to decrease service if they want to, as long as they do not completely disconnect until the contract expires.  Your best bet is to find a Comcast office, go over the agreement with a rep. in person, and write everything down.  You never know who you might get on the phone.