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@eh2642 wrote:
If my package is around $60 a month why was I charged $116 dollars? I just moved and transferred service to my new home. Does this have somehting to do with being double billed?
It's doubtful you're being "double billed". Most likely you had a balance that was transferred and you're paying a prorated amount. It should straighten out in a month. Also, a couple of other things may have happened as well. If you were in a contract and the contract expired then you're seeing every day pricing [check the account number; when you transferred service you received a new account number]. Or possibly, if you made changes to your service when you transferred you'll see the higher price.
Take your billing statements and compare them.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
