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service outage

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service outage

Where exactly do I submit a formal request for outage credits? My entire service was down  on January 21, 2021.

Official Employee

Re: service outage

Hello, @aliki1! Welcome to the Xfinity Forums. I'd love to look into this event with you and make sure we get you credited back for the time you were without service. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
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