I received an email on 10/23 confirming a change order to my account adding service to a second televsion for an additional 9.95 per month. The problem is I only have one television in my apartment. I never authorized or requested the change order and would like that charge removed from my current bill. I tried calling customer service to speak to a person but was unable to connect to a live agent.
I would appreciate confirmation that the charges for an additional television be removed from my account.
Hi, mrsv1. Thank you for posting here in the community for support! So sorry to hear about the discrepancy with the service order. I can help you get everything corrected. You came to the right place for help. Please send me a PM with your first and last name, we will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.