It doesnt work that way, the only way your plan will increase without your knowlege is if your initial discounted rate/contract has expired and you are now paying a non promotional rate.
If your promotional rate is expired than you will have to contact comcast.
It was a promotional rate. The new, non-promotional rate is too high. New plans that are on the site have 1/3 the download speed of what I have. I want the same speed I have at what I had been paying. There is noone to contact at Comcast, just a useless robotic chat with canned answers that do not match my question, and this community. There's also Reddit, Twitter & Messenger but I don't have nor want the latter 2. I want a human to speak with!
Hi there, @yosteve20.
I can help by checking into new promotions for you in your area.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
I'd be happy to step in and assist you with your billing concerns. Can you send me a private message verifying your first and last name, and account number? To send a private message, click on "ComcastChe" and then click send a message.