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paperless billing.

barbnclem
Regular Visitor

paperless billing.

I have 2 Comcast accounts, one at home, one at a seasonal cabin with no mail delivery. Both bills are delivered to my home address. I can only sign in to the home account, using my E-mail and billing address. I can' t sign in to Comcast and choose an account. In other words, I won't receive a bill for the cabin. How am I supposed to pay?

ComcastMorgan
Official Employee

Re: paperless billing.

Good evening, barbnclem! Great question. Here is a link that should have the info you're looking for: https://comca.st/2NTdbFr. Please let us know if you have any further questions at all. We're here to help!


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barbnclem
Regular Visitor

Re: paperless billing.

So, I tried to enter my cabin address, but the system didn't recognize it and when I entered my home (billing) address, I ended up at the beginning. I think I need to call or go the local branch before I get dinged for non payment of a bill I didn't (can't) receive.

ComcastRayana
Official Employee

Re: paperless billing.

Hello, @barbclem. Thank you for trying those steps. We are glad to help so you can get access both accounts. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."


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ComcastMorgan
Official Employee

Re: paperless billing.

We truly appreciate all of your time, effort, and patience, barbnclem. We're happy we were able to get everything worked out for you. If you need any additional support in the future, please don't hesitate to reach out. Bye for now ~ be well. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!