I want to receive my bills by mail..I do NOT want paperless billing. Hey, comcast/xfinity...this better not be a problem!!!! Or you'll hear from me again!
You can change it back beginning February 15th.
Hi @Margaret1244, thanks for taking the time to reach out over Xfinity Forums. I can understand wanting to have the paper copy of your bill each month. I would be happy to help you turn off Eco-billing. Please follow these easy steps.
Log in to the app and tap Manage billing preferences (on the My Account Overview screen).
Tap Bill delivery options.
Choose Paper Bill. A pop-up window shows to confirm your decision to switch to Paperless Billing.
If you still have any questions or concerns, please send me a private message with your full name and service address. To send a message, click my username "ComcastAnna" and select "send message" from the drop down.
Good morning @DRS_FortCollins, your time is valuable to us and our team would be happy to look further into how your billing preferences were changed. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."