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paperless billing...don't want

flowsoup
New Poster

paperless billing...don't want

I want to receive my bills by mail..I do NOT want paperless billing. Hey, comcast/xfinity...this better not be a problem!!!! Or you'll hear from me again!

Again
Expert

Re: paperless billing...don't want


@flowsoup wrote:

I want to receive my bills by mail..I do NOT want paperless billing. Hey, comcast/xfinity...this better not be a problem!!!! Or you'll hear from me again!


You can change it back beginning February 15th.


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flowsoup
New Poster

Re: paperless billing...don't want

Hopefully you'll email me when I have to request my bills by mail Why can't I do this over the phone???

flowsoup
New Poster

Re: paperless billing...don't want

Again, I do hope you will remind/email me when I can sign up to continue my bills by mail

Margaret1244
New Poster

Re: paperless billing...don't want

No  I cannot even find settings (first instruction.

 

ComcastAnna
Official Employee

Re: paperless billing...don't want

Hi @Margaret1244, thanks for taking the time to reach out over Xfinity Forums. I can understand wanting to have the paper copy of your bill each month. I would be happy to help you turn off Eco-billing. Please follow these easy steps. 

 

Log in to the app and tap Manage billing preferences (on the My Account Overview screen).

 

Tap Bill delivery options.

 

Choose Paper Bill. A pop-up window shows to confirm your decision to switch to Paperless Billing. 

 

If you still have any questions or concerns, please send me a private message with your full name and service address. To send a message, click my username "ComcastAnna" and select "send message" from the drop down. 

 

 


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DRS_FortCollins
New Poster

Re: paperless billing...don't want

Why was it changed without our permission?

Our time to go in & put it bac to where it was is valuable also.

ComcastAlyssa
Official Employee

Re: paperless billing...don't want

Good morning @DRS_FortCollins, your time is valuable to us and our team would be happy to look further into how your billing preferences were changed. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!