outages

[npe666]

there are several outages within my area and it is customary for the billing department or customer service to give me credits? lately, due to covid you almost totally will not address anything through the phone? i can't go online everytime when the signals on the t.v. is bad? also, i can"t allow the automated voice to just reset from its end ? if a call back is scheduled, the agent cuts off the conversation? Comcast is milking this covid 19 that they don't want to apply what is supposedly an adjustment to billing questions?

[AnnDeeQ · Accepted solution]

Exactly.  I have spoken with ten agents in the past week including corporate, and not a one of them was willing to resolve billing problems.  They pass the buck, transfer you to a supervisor that never answers, tell you they are sorry for the inconvenience but you must pay anyway without reasoning, tell you someone will call you back but never does, and they don’t care if you have service or not.