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double charged

New Poster

double charged

I've been trying to get a hold of a representative and no matter what I do nobody is every there to answer my question. My account was double charged for wifi, 80.17 on auto pay on Jan 11th and another on Jan 16th. I would like this issue resolved.
Official Employee

Re: double charged

Hi nicholas8. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and the payments collected. So that I can assist you, please send me a private message and include your full name and service address. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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