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data usage for covid

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New Poster

data usage for covid

march - june was free data usage because of Covid work at home, why the heck didnt I get something telling me that July was not going to be free anymore, now it says I am going to be billed 60$ extra on my next bill and it is still rising. I am switching to unlimited now and it is 10$ supposedly. Why the heck is the extra usage so much and why wasn't I told about it. 

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Regular Contributor

Re: data usage for covid

Have you already used your courtesy month?

 

Here are some details on the new/current data plan.

https://www.xfinity.com/support/articles/data-usage-plan

 

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Official Employee

Re: data usage for covid

Hello 234546scvh, thank you for creating a post regarding this concern. The information that (strega7) shared is correct about data usage going beyond the courtesy months for COVID-19. We have also reduce the unlimited data rate from $50.00 to $30.00 to help make the feature more affordable for those whom need it. Feel free to reach back out to me here or via Private Message if you need anything else. 


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