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credits for outage

Melody7919
New Poster

credits for outage

I’m writing to ask for credits for outage. I had an outage since 2/15/2021 until now due to weather. Don't know when the problem will be fixed and I couldn't find anywhere on this website for the option of  requesting the credits. Please credit my account for the days we are out of internet. Thanks.

ComcastChe
Official Employee

Re: credits for outage

Hi @Melody7919, and thank you for posting to the Xfinity Forum to request a credit for the service interruption you're experiencing due to recent weather. I hope you and your family are doing well and safe! I'd be happy to review your account and help with compensation for the amount of time your service was down. If service has not yet, my team and I would be happy to keep in touch with you until it is restored to ensure we're providing you with the correct amount of credits to your account. Please send a private message by clicking on my name, "ComcastChe," and then click send a message. Please verify your first and last name, the account holder's name if different from you, and the numbers associated with your service address In the body of your message. 


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