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credit for outage

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Regular Visitor

credit for outage

My Xfinity internet was down from Aug 10 to Aug 19.  How do I get a credit on my bill?

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Expert

Re: credit for outage


@fastidle wrote:

My Xfinity internet was down from Aug 10 to Aug 19.  How do I get a credit on my bill?


Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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Official Employee

Re: credit for outage

@fastidle,

 

I want to pull up your account and take a look into your situation. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!