Community Forum

card on file

Highlighted
New Poster

card on file

I cannot update the credit card on file for my mobile account. I have tried through the app and desktop, and it will not update and retain my information

Highlighted
Official Employee

Re: card on file

Hi, @JeanSears

Sorry for the experience you're having when trying to update the payment method for your Xfinity Mobile account. Can you please try clearing the cache and cookies on your mobile device and browser and then use the following link to update your Xfinity Mobile payment information? Any luck?  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!