can't change my plan

Can't manage my plan because I have Flex

I've been trying to change my plan, but got an error message :
" Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY. "
How could I solve this problem?

Any help appreciated!!

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Responses

XfinityAmira

Official Employee

•

4.2K Messages

4 years ago

Hello @poliorketes, thanks for reaching out to us on our Forums page. I apologize for the delay in us getting back to you. We appreciate you being a customer with us and definitely understand the importance of being able to handle and manage your Comcast account online. This is a known issue that we're are aware of and are working on correcting it as soon as possible. My team would love to assist you with any service needs in the meantime. If you still need assistance, please send me a Private Message including your first and last name as it appears on the account.

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

0

U

user_e6c573

Visitor

•

1 Message

4 years ago

Is there any possible way to do this online? I like to have things like this in writing, and I don't want to call. It's never a good experience.

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XfinityEva

Official Employee

•

1.8K Messages

Definitely! We are one-stop shop for your service and account needs. We would love to help with your plan. Just send us a direct message with your full name and service address to get started.

To send the requested information in a private message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3sddnzB

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

Billing

poliorketes

can't change my plan

XfinityAmira

user_e6c573

XfinityEva

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