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billing

Hertel319
New Poster

billing

Why am I being charged for Internet/Voice Equipment Rental?

BruceW
Gold Problem Solver

Re: billing


@Hertel319 wrote: Why am I being charged for Internet/Voice Equipment Rental?

That description usually refers to the rental fee for a Comcast modem, eMTA, or combo modem/router/eMTA gateway device.

 

ComcastMichele
Official Employee

Re: billing

@Hertel319, thanks for taking the time to reach out to us regarding your rental fees. I am very sorry for the delay in our response and I truly appreciate your time and patience. I know how frustrating any billing concern can be and I know that we are all trying to keep our costs low with everything going on around us currently. I would love to look further into the fees. Can you please reach out through private message (find out how to do so with this link https://comca.st/3oOSK9K) with your first and last name, name on the account if different and service address? 


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