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Had internet outages on 6/4 and 6/10, but new bill has no adjustment. Why not? Also, I am billed a sports fee when there are no sports being played.

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5 years ago

@samweinbergersf wrote:

Had internet outages on 6/4 and 6/10, but new bill has no adjustment. Why not? Also, I am billed a sports fee when there are no sports being played.

You have to notify Comcast of the outages at the time in order to receive a credit.

"The regional sports network fee is based on the costs Xfinity pays to carry regional sports channels in each area, regardless of what is or is not aired. Once the NBA, NHL, and MLB announce the course of action for its seasons, including the number of games that will be played, Xfinity could received rebates or price adjustments from the regional sports networks. Just as we pass on costs of carrying these networks to our customers, we will also pass along any savings from rebates or price adjustments we receive."

https://www.xfinity.com/prepare and click on Billing, then scroll down.

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