billing

I am using Internet Essentials, for which service I had to prove I was poor and indigent, and I was promised TWO MONTHS OF FREE SERVICE. I began using the service June 2, so I should not owe any money until August 2, at which point I will begin to owe $9.95 per month. And yet you now have charged me $16.92, and it's not even Aug. 2 yet, let alone the end of the month. So: have you lied to me?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Again

Expert

•

31.9K Messages

5 years ago

@orpheus1 wrote:

I am using Internet Essentials, for which service I had to prove I was poor and indigent, and I was promised TWO MONTHS OF FREE SERVICE. I began using the service June 2, so I should not owe any money until August 2, at which point I will begin to owe $9.95 per month. And yet you now have charged me $16.92, and it's not even Aug. 2 yet, let alone the end of the month. So: have you lied to me?

You usually pay a month in advance. However, you need to get in touch with Internet Essentials for questions like this.

You can send an email to Internet_Essentials@comcast.com . You can also call 1-855-846-8376.

0

Billing

orpheus1

billing

Again

New to the Community?