Community Forum
@scimitar74 wrote:
i have a balance forward on my bill that i was told not to pay.when i changed my plan i was told to pay 210.00 to satisfy my new bill.i was also told my new charges would be the 164.94 shown on my current bill.is there any way that i can create an account to carry only the channels that we watch or are we compelled to accept what is offered.
Regardless of what you are [often] told always pay the amount shown on your bill so that you don't get a late charge for unpaid fees. It is easier to do this and have a credit on your next bill than to have to call and explain everything [sometimes more than once] in order to get things straightened out.
As for your cable channels, you cannot remove those channels that you don't watch. A cable tier usually consists of a broad spectrum of entertainment that would appeal to customers from all preferences in viewing. If you were able to choose channels à la carte you probably would end up paying more than you are now. So, yes, you are "compelled to accept what is offered".
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
