Community Forum

better packages?

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New Poster

better packages?

I can never find a good package for already existing customer, how can I find one please help?!!

 

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New Poster

Re: better packages?

I feel your pain. I can't either. I called one day, found a great plan but the customer service rep didn't actually change my plan. I thought it was all said and done. I called again trying to get my router to work as I have not been able to get my own equipment to work after switching from their eqipment.  The representive I spoke with at that time said she never heard of the plan I spoke of. I swear if you call on a different day of the week to a different representive they will give you a different plan. I may be wrong but it seems that way. Now I am on a terrible plan that I want to switch but there are no good ones out there. I will be calling again soon. The prices are way to high for what you get. 
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Official Employee

Re: better packages?

Hello @_BRENNER_, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and thank you for wanting to continue service with us as well. We definitely want to make sure you're getting the best possible deal for our amazing service and would love to help!

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: better packages?

Hello @Sungrl13, thanks for reaching out to our Digital Care Team through Forums as well. We appreciate you being a customer with us, and I am sorry to hear about the experience you have had thus far working with us and trying to repackage your services. We definitely want to help find a better fitting promotion for your overall needs!

 

Can you also please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: better packages?

@_BRENNER_  was someone able to help you out?  I am having a hard time getting service and I've been trying for a month or so.  My last plan is expiring and the rates are skyrocketing.

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Official Employee

Re: better packages?

Hello, @Ttang ! We would love to take a look at the available promotions in your area and see if we can find you something more fitting. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!