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autopay not collected

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autopay not collected

I wS paying on autopay. Suddenly Jan payment was not taken. Chat agent said double payment would be taken in Feb. All would be OK. Then I was disconnected. Can't speak to a human.
Official Employee

Re: autopay not collected

Good morning, @JMacmanes, and thank you for reaching out through our Digital Care team with your billing and account concerns today! You've reached the right team to help get to the bottom of this and see what is happening with your payment options recently!


To get started, please send me a private message and include your first and last name so I can better assist you. To send me a Private Message, please click my name “ComcastMacey” and click “Send a message" in the drowdown menu.

I am an Official Comcast Employee.
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