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account disconnected for no reason

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New Poster

account disconnected for no reason

so i’ve had an xfinity account for less than a month. i signed up for autopay immediately so even if i’d missed a payment, well.. i wouldn’t miss a payment. suddenly a couple weeks in my account says it’s been disconnected, and to make a payment to reactivate it, which i can’t do because my balance is $0. i’ve seen this issue around forums with no real answers, and i haven’t been able to get a rep on the phone so far, so i’m trying here.
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New Poster

Re: account disconnected for no reason

This same thing is happening to me now and they are saying I have to pay back the remaining amount to have my phone back on which makes no sense
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Official Employee

Re: account disconnected for no reason

Hello @millsr, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you becoming a Comcast customer, we're so happy to have you on with us. I do apologize for the complications you have experienced thus far with this Autopay concern. It can take up to 45 days for Autopay to kick in, but we definitely want to get to the bottom of this and get it corrected. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: account disconnected for no reason

Hello @Wise3, thanks for reaching out to us about this! We thank you for being a customer with us, and I would be delighted to further look into this billing concern for you on my end. 

 

Can you also please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!