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You've exceeded the number of attempts to add a new payment instrument.

ROBSON-KRISTOPH
New Poster

You've exceeded the number of attempts to add a new payment instrument.

I can't add a new card to my account for payment due to recieving this errror. "You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time."

 

Help!

 

Thank you!

ComcastJosephB
Official Employee

Re: You've exceeded the number of attempts to add a new payment instrument.

Hello, @ROBSON-KRISTOPH, I hope outside of having to see this strange error message your day is going well. Are you getting this message using the Xfinity My Account app and from My Account after signing into https://comca.st/2O6gvNR? There is a good chance we will need to collaborate with our advanced repair team if this issue is ongoing. When you have a moment please send a private message with your name and service address. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3cDFdiI


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