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Hello and thank you! I really appreciate you being a member of the Comcast Family! I hope you have not been impacted by the recent weather in TX and are staying safe. I would happy to get you a credit for your lose of service. Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello @aime_haro12, thanks for reaching out on our Forums page about the interruption you experienced. I hope you and your family are safe and keeping warm as much as possible. We definitely want to get a credit applied to your account for the downtime you experienced. In order to send us a private message, you must first create a public post. Now that you have done so, please try again and let me know if you're still having trouble.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello @TKeith, we appreciate you reaching out to our Digital Care Team on our Forums page. I hope you and your family are also safe and keeping warm. We do understand how important it is to have your services working at this time and my team would be more than happy to see if there is an estimated end time for this service interruption. Once your services are back up and running, we would be more than happy to get a credit applied to your account for the service downtime you experienced.
In order for me to further look into this, please send me a Private Message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
