khenn2000's profile

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1 Message

Wednesday, February 10th, 2021 6:00 AM

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XFinity Mobile Bill

Hi, I have 2 questions/issues that I would like assistance with. 1. Can I get a PDF of my Xfinity bill that shows my name, address, service period and breakdown of charges? I have viewed the statement in my online account and it does not have my full name or address on it (like the internet/cable bill does).  2. Can I get a bill generated early? My next bill is slated to cut on Feb 17th, but I need a copy of it no later than Feb 15th for semi-annual expense reporting.  Thank you for your help!

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Visitor

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3 Messages

4 years ago

Hi khenn2000,

I am hitting the same dead-end requesting for a formal billing statement for my Xfinity Mobile.  Representatives I've talked to essentially said all they have are what's available online on My Account, which does not look official and does not contain all the detailed information of Account #, phone #, data/minutes usage, payments -- all in one place.


Were you able to find a way from your end?

Official Employee

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26 Messages

Hey there, Our website and our app are the best ways to get your billing statements. For more info please visit https://comca.st/3zkR6lg;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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