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Winter storm

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Winter storm

We were out of power for 3 days..and no internet can we get credit for those 3 days?
Official Employee

Re: Winter storm

Hello, @Efrenr, Thank you for taking the time to reach out to us today. I know how important it is to have a reliable connection, I am sorry to hear you were unbale to experience that reliability due to the power interruptions. 


To check if the account is eligible for a credit, please send us  private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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