Hello there, @RiceDiana! I understand that you recently experienced an interruption in your service, and with everyone working, and educating from home now, I can imagine the amount of stress this could be putting on your household. Rest assured; you're with the pros, and our Digital Care Team is here for you, every step of the way! ❤️
Before we dive into this for you, can you please send us a PM, including your full name, and your full street address? You can send me a PM by clicking on my name "ComcastTylerJ", and then selecting "Send a Message". Thanks in advance, and I look forward to hearing back from you!