Community Forum

Why is Xfinity saying they havent received my payment for Jan 2021 ?

pp3173
New Poster

Why is Xfinity saying they havent received my payment for Jan 2021 ?

I have sent out xfinity payment  along with two other bills on 12/30/2020  at the same time and xfinity is the only one who has not received the payment! My electric bill and loan payments were both received towards the end of the first week of Jan.  i have seen multiple complaints in forums regarding payments not being received by Xfinity. This seems to be an issue with Xfinity.  Stop blaming the customer and fix the issue!

jav6joev
Bronze Problem Solver

Re: Why is Xfinity saying they havent received my payment for Jan 2021 ?


@pp3173 wrote:

I have sent out xfinity payment  along with two other bills on 12/30/2020  at the same time and xfinity is the only one who has not received the payment! My electric bill and loan payments were both received towards the end of the first week of Jan.  i have seen multiple complaints in forums regarding payments not being received by Xfinity. This seems to be an issue with Xfinity.  Stop blaming the customer and fix the issue!


Has your check posted to your checking account, assuming you sent a check?

Joe V
(not a Comcast employee, just another paying customer)
pp3173
New Poster

Re: Why is Xfinity saying they havent received my payment for Jan 2021 ?

No it has not posted. if the check is in xfinity's pile of bills then that isnt my fault. they need to get things in order. they wont even answer my calls to speak to an agent. they do this deliberately to accounts that have been flagged for nonpayment. they wont answer calls and the robot directs your call in a circle. this is a way to force the customer to pay over the phone by credit card!

 

When i called using a different number i was able to get customer service in no time!

 

RL-05
New Poster

Re: Why is Xfinity saying they havent received my payment for Jan 2021 ?

I have never been late with my Xfinity payment and have been with them for years. In January, 2021, I received an email stating my payment was late. I mailed my payment during the first 2 weeks of

December, 2020. The email stated that my bill was now being charged for December and January and THEN they added a late fee of almost $8.00!!!!!.

If this doesn't get straightened out, I'm going to have to look elsewhere for service and hope another company can offer better service than this. This is total unacceptable.

 

Also, my mother lives in a senior community apartment and ALL the seniors there are complaining that they received double bills.  COME ON XFINITY, MAN UP!!!!!!!!

ComcastGina
Official Employee

Re: Why is Xfinity saying they havent received my payment for Jan 2021 ?

Hi there, @pp3173 ! Sorry for the delay in response here and via the phones; it sounds like you were able to get things resolved when you called in, are you able to confirm? We want to make sure all is well! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastJoeTru
Official Employee

Re: Why is Xfinity saying they havent received my payment for Jan 2021 ?

Hello RL-05. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and your recently submitted payments. We can also review the late fee you were assessed. Please send me a private message and include your full name and service address, so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!