Why can't I change my plan online? How come I can't see current bundle offerings?

[conmasters]

I want to downgrade my plan but when I go to the Change Plan menu it thinks for a bit and then redirects me to a page that says Sorry, Call an Agent. Is this because there are no current deals for current customers? You thank me for being loyal, but when I talk to the agent on the phone my $245 bill can only go as low as $220 if i still want to watch the news? That's taking away 120+ channels, reducing my internet speed from 1G to 300MB, and removing the phone. Does that make sense for twenty five bucks? Would I want to be loyal in the future?

[conmasters]

Is it because the 'deals' offered to existing customers are so unfairly priced that can not be displayed online for fear a picture may be taken and shared with social media? That feels like the case when my only option is to call in and be badgered about how great my current deal is and how expensive my upgrade is going to be.

[ComcastBrie · Accepted solution]

Hi there! We're currently working on a way for customers to make changes online to their services, and we're trialing a few different options in different regions, however promotional rates vary based on a number of factors (including if the account is in an existing promotional package) so there are limitations. Currently, customers who are in every day pricing packages, or those who subscribe to our Flex service, can make changes a la carte on the website.

We've also had a number of package changes on the last 12-months, including channel line-ups and internet speed changes. The website will auto-prompt existing customers to contact a customer service representative to discuss available packages. Many packages available to new onboarding customers are also available to existing customers--with some restrictions.

I'd be happy to go over your current package and find an option that fits for you and your family. Could you send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastBrie" and then click send a message.