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Unable to open May and older online statements

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Unable to open May and older online statements

I am unable to open my online statement for May 22 and earlier.  Is this a temporary or permanent problem?

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Re: Unable to open May and older online statements

Here is the contents of the message I receive when trying to open my May statement.

 

{"message"=>"Cannot retrieve Bill Document for account", "code"=>"SH500.115.16", "retriable"=>false, "cspSource"=>false, "requestId"=>"de3e4f9e-a232-3f45-3219-59f1c7b36ec8"

New Poster

Re: Unable to open May and older online statements

Today I am able to access my older statments.  Apparently I encountered a temporary problem that is now resolved.