Hello, @arosenthal1981, how are you? I hope my reply reaches you at a good time. Just send a private message with your name and service address so we can help you make changes to your subscription. I'm sorry about the trouble, this happens sometimes when you have Xfinity Flex.
If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3q48W8u