Community Forum

Unable to change plans online

robylar
Frequent Visitor

Unable to change plans online

Need help trying to change from existing plan.

WebTraveler
Contributor

Re: Unable to change plans online

Yes, they seemed to have disabled this feature.

 

Makes no sense

WebTraveler
Contributor

Re: Unable to change plans online

I have to wonder if anyone is home at Comcast.....I mean, why have forums where employees lurk for billing issues if no employees are lurking?

 

Your question is several days old.  I posted a similar one two days ago and wow, here we are with no resolution, an Xfinity Assistant that fails to address the question, and phone calls with large wait times.

Knixter
New Poster

Re: Unable to change plans online

Because ppl go in to reduce the cost of their plans. I believe Xfinity send us to dummy pages, then if we call, the agent will do their best to talk us out of reduce your plans. This is not a glitch, it;s sales tactics.