Community Forum
@Cadchick40 wrote:
Every month I have a difficult time paying my bill. For some reason it says I am not authorized. That makes no sense...I am the owner of the account. Most of the time I end up paying offline.
Last month I was on a chat session for over an hour trying to get this fixed but to no avail (even after 3 different people attempted to fix it). It's very frustrating....help!
Account ownership and Primary user aren't necessarily the same thing. Check to see if you are logging in with the Primary username.
To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
