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I was trying to see if I could get an extension to pay my bill, or just downgrade my services to basic cable or just internet?
Official Employee

Re: Tineshaalexander

Welcome to the Xfinity Forum, and thanks for your question, @Tineshaalexande. I'd be happy to review your account and discuss your options for downgrading your services. If you're eligible for a payment arrangement, I can help with that if you're unable to schedule a payment on your end. Review this link and check out the section which will walk you through, Setting Up a Payment Arrangement Online

Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.

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