Community Forum
Welcome to the Xfinity Forum, and thanks for your question, @Tineshaalexande. I'd be happy to review your account and discuss your options for downgrading your services. If you're eligible for a payment arrangement, I can help with that if you're unable to schedule a payment on your end. Review this link and check out the section which will walk you through, Setting Up a Payment Arrangement Online.
Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
