Thank you for reaching out and welcome to Xfinity Forums! We know how crazy things have been for our customers out in Texas and we are here to help makes things as easy we can! I hope you and your loved ones have all been safe and staying warm! We're happy to look into adjustments for you. Please send me a Private Message so I can help!
To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.