New Poster
•
3 Messages
Texas weather outage credit
Can anyone share details of how to receive billing credit for the days they were out of service? I was down 3 days. I have talked to comcast multiple times via chat and they assure me I will receive an email with a link to submit this request. They also say there is an option in the my account app to request the credit, but the option in the app doesn't exist.
Frustrated in Houston.
Frustrated in Houston.
user_RobertB
Contributor
•
350 Messages
4 years ago
@h3liotype
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
0
0