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Texas weather outage credit

h3liotype
New Poster

Texas weather outage credit

Can anyone share details of how to receive billing credit for the days they were out of service? I was down 3 days. I have talked to comcast multiple times via chat and they assure me I will receive an email with a link to submit this request. They also say there is an option in the my account app to request the credit, but the option in the app doesn't exist.

Frustrated in Houston.
ComcastRob
Official Employee

Re: Texas weather outage credit

@h3liotype

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


I am an Official Comcast Employee.
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