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Texas service outage credit

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Texas service outage credit

Hi. My service was out for two days last week (02/15/21 and 2/16/2021.) How can I get a Texas service outage credit?

Official Employee

Re: Texas service outage credit

I can definitely help with your credit concerns. Thank you for reaching out on our forums and giving me a chance to take care of you. Some of the news coming out of Texas is pretty alarming, so I hope you and your family are safe and warm. In order to get started can you please send me a private message with your full name and service address? To send a private message, click my name "ComcastDena", then click "send message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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