Hello, @nguyenb135 I an sorry to hear you were impacted by this crazy winter storm. I hope you and your loved ones stayed safe!
We are not issuing credits due to the power interruption at this time.
For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps).
Please send us a message if you would like to explore this option.
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