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Texas outage credit

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Texas outage credit

How do I apply for the outage credit for Texas residents? I’ve tried following every direction posted in the comments by employees & nothing is getting me to the right spot.
Official Employee

Re: Texas outage credit

Greetings, @Tjd41799! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your services during that power interruption. I'm glad to hear you are ok. We can have a look into this credit for you. Since you already sent a PM, we will continue to assist you through there.

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