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Texas Winter Storm Outage

Regular Visitor

Texas Winter Storm Outage

Hello, I wanted to file a claim in regards to the service outage due to the Winter Storm here in Texas. I was out of internet once I came home from work Sunday at midnight. Although my electricity returned Tuesday afternoon, the internet was still out from 02/15 - 02/17. I would like to know how I can request a credit for those days. Hope to hear from you soon, thank you.

Official Employee

Re: Texas Winter Storm Outage


Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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