Community Forum

Texas Weather Service Outage

McKelvy23
New Poster

Texas Weather Service Outage

Hi, 

We were out of power for several days and didn't have sevices, is my acount eligable for a credit for the days i was out? 

Thank you for the help!

Aimee

ComcastRayana
Official Employee

Re: Texas Weather Service Outage

Hello, @McKelvy23! I hope you are nice and warm and enjoying your service again! We have an online process for you to apply for an adjustment.

 

1. Please log in to either our easy to use website, https://comca.st/3k5exJr or our award winning Xfinity app. 

2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".

3. A form will launch where you can enter your submission to add the adjustment to your account. 

 

Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the submission.


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