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Hello, @McKelvy23! I hope you are nice and warm and enjoying your service again! We have an online process for you to apply for an adjustment.
1. Please log in to either our easy to use website, https://comca.st/3k5exJr or our award winning Xfinity app.
2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".
3. A form will launch where you can enter your submission to add the adjustment to your account.
Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the submission.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
